Privacy Policy

PRIVACY POLICY

Last updated: 2026-08-24-v1

This Privacy Policy explains how Solid Body Fitness ("we", "us", "Trainer") collects, uses, and protects personal information when you use our website, client app, booking pages, and related services (the "App").

1. WHO WE ARE
We provide personal training bookings, packages, payments, and client account tools. For privacy questions, contact Solid Body Fitness using the details shown in the App or your communications with the Trainer.

2. INFORMATION WE COLLECT
Depending on how you use the App, we may collect:
- Identity and contact details (name, email, phone)
- Account and login data (including Google sign-in if you choose it)
- Booking and session information (dates, times, attendance status)
- Package, invoice, and payment references (processed via payment providers such as Yoco or PayFast — we do not store full card numbers)
- Health/fitness notes you choose to share for coaching (goals, progress, waiver disclosures)
- Device and technical data needed to run the App securely (e.g. session cookies)

3. HOW WE USE YOUR INFORMATION
We use personal information to:
- Create and manage your client or trainer account
- Schedule sessions, packages, and recurring weekly slots
- Process payments and send invoices/receipts
- Communicate about bookings, payments, reminders, and training follow-ups (email, phone, WhatsApp where consented)
- Improve safety, prevent fraud, and operate the App
- Comply with legal obligations

4. LEGAL BASIS (POPIA)
We process personal information in line with South Africa's Protection of Personal Information Act (POPIA), including where processing is necessary to perform a contract with you, to pursue legitimate interests in running the training business, where required by law, or with your consent (for example optional marketing or published media).

5. SHARING
We do not sell your personal information. We may share limited data with:
- Payment processors (e.g. Yoco, PayFast) to complete checkout
- Hosting and infrastructure providers that power the App
- Messaging providers (e.g. WhatsApp/Meta) when you use those channels
- Professional advisers or authorities where legally required

6. RETENTION
We keep information for as long as your account/relationship is active and thereafter as needed for bookings history, accounting, dispute resolution, and legal retention periods. You may request account deactivation by contacting the Trainer.

7. SECURITY
We use reasonable technical and organisational measures to protect personal information. No online system is perfectly secure; please use a strong password and keep login details private.

8. YOUR RIGHTS
Subject to POPIA, you may request access to, correction of, or deletion of your personal information, and may object to certain processing. Contact Solid Body Fitness to exercise these rights. You may also lodge a complaint with the Information Regulator (South Africa).

9. COOKIES AND SESSIONS
The App uses essential cookies/sessions to keep you signed in and protect forms (including payment and login). These are required for the App to function.

10. CHILDREN
The App is intended for adults, or minors with parental/guardian consent as stated in our Terms.

11. INTERNATIONAL TRANSFERS
Some providers may process data outside South Africa. Where this occurs, we take steps appropriate under applicable law to protect your information.

12. CHANGES
We may update this Privacy Policy. The version date above will change when we do. Continued use after updates constitutes acceptance where permitted by law.

13. CONTACT
Privacy requests: contact Solid Body Fitness via the App, your trainer contact details, or the business contact information published for Solid Body Fitness.

By using the App you acknowledge this Privacy Policy.